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Cole, Steven J., and Underhill, Charles I. Fifteen Years of ODR Experience: The BBB Online Reliability Trust Mark Program.
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Rotary Club of Dallas. Union Station, Grand Hall, Dallas, TX. 31 March 1999.
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Alternative Dispute Resolution for Business to Consumer e-Commerce: The Experience in the United States, France and the EU. Talleyrand Building, Paris, France. 1 June 2001 and CNEL - Sala Biblioteca, Rome, Italy, 4 June 2001.
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Small Business Development Center and Blinn College. BBB Ethics Seminar. Blinn College, College Station, TX.
26 March 2004.
Sharing Best Practice in Self-Regulation: An International Workshop. Self Regulation in the Beverage Alcohol Industry. Context of Self Regulation Process with External Bodies -- The BBB Advertising Pledge Program and the Coors ACE Program.
76 Portland Place, London, United Kingdom. 28 & 29 October 2004.
Hotel Presidente, San Salvador. Second National Forum for Consumer Protection. El Salvador. 24 May 2005.
Establishment of a Safe and Secure E-Commerce Marketplace.
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Federation of Indian Chambers of Commerce and Industry (FICCI), Federation House, Tansen Marg, New Delhi, India. 25 February 2010. For more information, click here.
UNCITRAL, the Pace Institute of International Commercial Law, and Penn State Dickinson School of Law. United Nations Conference Center, Vienna, Austria. 29-30 March 2010. For audio of this presentation, click here.