Building Consumer Trust in a Borderless Marketplace

Charles I Underhill -- I am the retired Executive Vice President and COO of a North American business self-regulatory organization whose mission is all about advancing marketplace trust.

Over a career of more than 40 years, I've been actively involved in consumer and community complaint handling, mediation and arbitration. I've written, spoken and consulted on the subject of consumer dispute resolution in the online, cross-border environment.

Specializing in:

    • Industry Self-Regulation
    • Customer Relations
    • Consumer Complaint Handling
    • Alternative Dispute Resolution

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Tom Peters on Corporate Social Responsibiity

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Of Interest

The BBB International Torch Awards program recognizes two businesses and one individual in three categories: Marketplace Excellence, Advancing Marketplace Trust, and Consumer Leadership. This year's awards were held on April 20, 2010.


Coming Events

ODR and Consumers 2010 Forum

2 - 3 November 2010
Vancouver, British Columbia, Canada
Marriott Vancouver Airport

Click here for the Forum agenda.



Consumer Noize

"Experian, is this really "social responsibility"?”

Check out our blog, Consumer Noize

"Toyota...a global market leader, tying itself in knots.”
"Excellent Customer Service -- from T.S.A.”
"Toyota: The first duty of love is to listen”
"Trust in social media; in the eye of the beholder?"
"Toyota and Google: When You Lose Your Teflon Coating"
"It's about trust, stupid"?