Library and Bookstore

The Consumer Noize Library and Bookstore

It's never quiet in this library -- selected reference works for people serious about navigating the borderless consumer marketplace; how to build consumer trust-- or how to lose it..

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Barlow,Janelle and Moller, Claus: A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Barlow and Moller on why complaints can be a valuable feedback mechanism to help organizations rapidly and inexpensively strengthen their products, service style, and market focus. .- learn more -

 

Blackshaw, Pete: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World

Pete Blackshaw on how to establish and maintain credibility for brands by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust. - learn more -

 

Covey, Stephen M. R: The Speed of Trust: The One Thing That Changes Everything

Stephen M. R. Covey on just how vital trust really is to getting anything done. The lack of trust is a major issue for business, for politics and for society at every level. - learn more -

 

 

Friedman, Thomas L.: The World is Flat 3.0: A Brief History of the 21st Century

NY Times journalist Thomas L. Friedman on how "globalization 3.0" belongs not to major corporations but increasingly to individual entrepreneurs who are competing--and winning--not just for low-wage manufacturing labor but, increasingly, for the highest-end work as well. - learn more -

 

Rule, Colin.: Online Dispute Resolution For Business: B2B, ECommerce, Consumer, Employment, Insurance, and other Commercial Conflicts

Written for managers, employees, union representatives, and others who are looking for a better way to handle conflict in their businesses and organizations.. - learn more -

 

 

- And More to Come -

Video Noize of the Week

Tom Peters on Corporate Social Responsibiity

Click Here To View

 

Of Interest

The BBB International Torch Awards program recognizes two businesses and one individual in three categories: Marketplace Excellence, Advancing Marketplace Trust, and Consumer Leadership. This year's awards were held on April 20, 2010.

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Coming Events

ODR and Consumers 2010 Forum

2 - 3 November 2010
Vancouver, British Columbia, Canada
Marriott Vancouver Airport

Click here for the Forum agenda.

 

 

Consumer Noize

"Experian, is this really "social responsibility"?”

Check out our blog, Consumer Noize

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