Library and Bookstore
The Consumer Noize Library and Bookstore
It's never quiet in this library -- selected reference works for people serious about navigating the borderless consumer marketplace; how to build consumer trust-- or how to lose it..
Barlow,Janelle and Moller, Claus: A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Barlow and Moller on why complaints can be a valuable feedback mechanism to help organizations rapidly and inexpensively strengthen their products, service style, and market focus. .- learn more -
Blackshaw, Pete: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World
Pete Blackshaw on how to establish and maintain credibility for brands by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust. - learn more -
Covey, Stephen M. R: The Speed of Trust: The One Thing That Changes Everything
Stephen M. R. Covey on just how vital trust really is to getting anything done. The lack of trust is a major issue for business, for politics and for society at every level. - learn more -
Friedman, Thomas L.: The World is Flat 3.0: A Brief History of the 21st Century
NY Times journalist Thomas L. Friedman on how "globalization 3.0" belongs not to major corporations but increasingly to individual entrepreneurs who are competing--and winning--not just for low-wage manufacturing labor but, increasingly, for the highest-end work as well. - learn more -
Rule, Colin.: Online Dispute Resolution For Business: B2B, ECommerce, Consumer, Employment, Insurance, and other Commercial Conflicts
Written for managers, employees, union representatives, and others who are looking for a better way to handle conflict in their businesses and organizations.. - learn more -
- And More to Come -
Tom Peters on Corporate Social Responsibiity
The BBB International Torch Awards program recognizes two businesses and one individual in three categories: Marketplace Excellence, Advancing Marketplace Trust, and Consumer Leadership. This year's awards were held on April 20, 2010.
"Experian, is this really "social responsibility"?”
Check out our blog, Consumer Noize
"Toyota...a global market leader, tying itself in knots.”
"Excellent Customer Service -- from T.S.A.”
"Toyota: The first duty of love is to listen”
"Trust in social media; in the eye of the beholder?"
"Toyota and Google: When You Lose Your Teflon Coating"
"It's about trust, stupid"?