2 - 3 November 2010
Vancouver, British Columbia, Canada
Marriott Vancouver Airport
The Forum (ODRAC) is being convened in response to recent proposals advanced by delegations to the United Nations (UNCITRAL) and the Organization of American States. These proposals have begun to outline model rules for a global resolution system to handle cross-border, low value disputes. This work is perfectly in line with ongoing initiatives in the European Union (e.g. European network of consumer centers ECC-NET and European Extra-Judicial Network – EEJ-NET) and the Asia-Pacific region (e.g. the Global Trustmark Alliance). There have been several international fora this year which have examined the relationship between Online Dispute Resolution (ODR) and the conduct of B2C or B2B international e-commerce transactions. The meeting in Vancouver is the first attempt to join all of these regional conversations into a single dialogue focused on how this global, online, low value resolution system could become a reality.
Click here for the Forum agenda.
Past Events of Note:
February 25, 2010
Conference on Consumerism -- Strategy for Revitalizing Businesses
10:00 a.m. – Onward
Federation of Indian Chambers of Commerce and Industry
Federation House, Tansen Marg, New Delhi, India
Organized by FICCI. this one-day conference featured separate remarks by the Secretary General and Chairman of FICCI, release of FICCI research, a special address by Professor K. V. Thomas, Minister of Consumer Affairs, Food and Public Distribution, Government of India, and other thought leaders from government, industry and international organizations. -more-
March 29-30, 2010
UNCITRAL and the
Global Consumer Law Forum
Present a Colloquium on A Fresh Look at Online Dispute Resolution (ODR) and Global E-Commerce.
United Nations Vienna International Centre
The Institute of International Commercial Law of the Pace University School of Law has created the Global Consumer Law Forum to assemble the leading thinkers and affected parties on consumer law, cross-border e-commerce and alternative dispute resolution to develop the rule of law and systems impacting individual consumer trading (C2C and B2C) in the physical and virtual world, as well as fostering the development of new marketplaces and infrastructure for economic opportunities that will benefit consumers and merchants. For further information click here.
April 20, 2010
BBB International Torch Awards Gala was held at the Andrew W. Mellon Auditorium in Washington, DC. Click here for more details.
Tom Peters on Corporate Social Responsibiity
The BBB International Torch Awards program recognizes two businesses and one individual in three categories: Marketplace Excellence, Advancing Marketplace Trust, and Consumer Leadership. This year's awards were held on April 20, 2010.
"Experian, is this really "social responsibility"?”
Check out our blog, Consumer Noize
"Toyota...a global market leader, tying itself in knots.”
"Excellent Customer Service -- from T.S.A.”
"Toyota: The first duty of love is to listen”
"Trust in social media; in the eye of the beholder?"
"Toyota and Google: When You Lose Your Teflon Coating"
"It's about trust, stupid"?